Rotorua Central Backpackers

May 3rd, 2023

Apr 17th, 2023

Avoid this hostel. The owners completely ruined our time here. We were unable to stay our first night due to a cancelled flight, the owners showed no kindness or courtesy and would not offer us a refund for the one night. Pretty bad considering we were paying for four nights in total. The rooms are disgustingly dirty and people in the hostel were being incredibly noisy all through the night. Then, on the last day, they charge $20 PER PERSON to store your luggage. Never had this at any other hostel and completely sums up the money-grabbing, unempathetic attitude of the owners. They should be ashamed at asking people to pay to stay in those rooms. Only saving grace is the central location but even with that I would avoid at all costs.
Apr 17th, 2023

Apr 11th, 2023

Our dorm room was large, basic and moderately clean and comfortable. Location was good. They charge you to store luggage on checkout day which is unheard of! Also, worst staff experience we've had in our whole year of backpacking! The manager and another member of staff are very rude! After checkout we decided to wait in the common area for a few hours until our bus arrived. We had no luggage to store at this time. We were then told to leave as it was past checkout time. Despite us keeping calm and polite, the manager was very aggressive and rude. We left without a fuss. It is very typical to be allowed to use the common area space until your public transport is due, but not here! Also, a female member of staff quite rudely asked us to be silent or leave the kitchen at 8PM. We were simply chatting. The signage stated quiet time was from 10PM (which is normal for a hostel). Overall the staff ruined our whole experience. I would avoid here and choose different accommodation.
Mar 24th, 2023