Bed Rumours

Very poor quality and the customer service is basically none, can't believe a company in NZ who actually ignore warranty claims.
Dec 24th, 2022

I purchased a trundler bed for son after 2.5 year the bed is wobbling and the wood have few cracks. Did all the procedures for warranty and they decline.... Interesting see the stamp on saying " written 5 years Garantee on all our beds". I would say bad quality for sure. Do not buy from Furniture Zone this brand its poor service and quality.
Jul 7th, 2022

Tried claiming the warranty a few times over the last few years with no response. The mattress has collapsed on both sides where we sleep and this was after 1 year. Its getting worse its now been 3 years and its supposed to have a 5 year warranty.
Feb 4th, 2022

Apr 18th, 2021

I purchased a queen crown plaza FZ11 mattress about 5 months ago. I have not yet had a good sleep on this mattress and would urge anyone considering purchasing to try one out first to make sure it suits you. The stitching in the mattress leaves indents and these are very noticeable when trying to sleep at night. In response to the reply below, I contacted the store I purchased from the same week I purchased and was told that as I had not used a store bought approved waterproof mattress protector there was no warranty. I was also not advised at time of purchase that this was required and I had used my own mattress protector. I was also told it can take several months to get used to a new mattress but there is no improvement or getting used to this. I also had two other mattresses on order which I tried to cancel as they were on back order and again was advised this was not allowed.
Nov 24th, 2020