HomePlus Tauranga

It's always a bit unfortunate when the staff have to defend the business but this franchisee operation is a good example of that. Staff apologies to customers when the front office muddle things. Franchises are often not indicative of the franchisors business but perhaps the two are linked. Fundamental to any successful business is good communication. Sadly, this place does not practice doing it. I get it that delays are a problem and other things get in the way (covid is a grand example) but the surviving businesses get the communication right, they add the extra effort and make sure their customers are in the loop. I don't think Homeplus fits that description and I worry they are setting themselves on a path that many other franchises have travelled, oblivion. Don't pay deposits to this place because they dont meet good business practices.
Nov 21st, 2021

I have to agree with the previous review from Bruce. Our experience with Homeplus was very similar, lack of communication and rudeness led to unpleasantness and disappointment, the end result was satisfactory but getting to that stage wasnt a good experience unfortunately
Jul 10th, 2022

Good place
Dec 28th, 2021

Very helpful with their advice. Greatly appreciated.
Aug 12th, 2021

Super helpful up until we made the purchase of the two screen doors. The man who came over to our house to fit it was lovely and really informative however we ordered on the 18 October we were told that it should be 5 weeks from our deposit being paid. Have asked multiple times for an eta no answer. Have had no responses from my emails since Nov 2. I have responded to the email thread not starting a new email and nothing. The assumption was that Trina wasnt receiving my emails however as Im responding to an email thread that seems to be a little perplexing the woman I just spoke to on the phone said shed look in to it and call me back back I find it confusing how shell also be able to do this with out taking my name or contact details. Cant vouch for the quality of the product as we still havent received it with zero installation date or communication in sight. Beyond disappointing.
Dec 26th, 2022