HomePlus Tauranga
Hours
Chamber Rating
-
Janine
I have to agree with the previous review from Bruce. Our experience with Homeplus was very similar, lack of communication and rudeness led to unpleasantness and disappointment, the end result was satisfactory but getting to that stage wasnt a good experience unfortunately
Jul 10th, 2022 -
Sergey
Good place
Dec 28th, 2021 -
Janet Edge
Very helpful with their advice. Greatly appreciated.
Aug 12th, 2021 -
alyssa stringfellow
Super helpful up until we made the purchase of the two screen doors. The man who came over to our house to fit it was lovely and really informative however we ordered on the 18 October we were told that it should be 5 weeks from our deposit being paid. Have asked multiple times for an eta no answer. Have had no responses from my emails since Nov 2. I have responded to the email thread not starting a new email and nothing. The assumption was that Trina wasnt receiving my emails however as Im responding to an email thread that seems to be a little perplexing the woman I just spoke to on the phone said shed look in to it and call me back back I find it confusing how shell also be able to do this with out taking my name or contact details. Cant vouch for the quality of the product as we still havent received it with zero installation date or communication in sight. Beyond disappointing.
Dec 26th, 2022 -
Bruce Partridge
It's always a bit unfortunate when the staff have to defend the business but this franchisee operation is a good example of that. Staff apologies to customers when the front office muddle things. Franchises are often not indicative of the franchisors business but perhaps the two are linked. Fundamental to any successful business is good communication. Sadly, this place does not practice doing it. I get it that delays are a problem and other things get in the way (covid is a grand example) but the surviving businesses get the communication right, they add the extra effort and make sure their customers are in the loop. I don't think Homeplus fits that description and I worry they are setting themselves on a path that many other franchises have travelled, oblivion. Don't pay deposits to this place because they dont meet good business practices.
Nov 21st, 2021
Contact Info
- (647) 574-7281
Questions & Answers
Q What is the phone number for HomePlus Tauranga?
A The phone number for HomePlus Tauranga is: (647) 574-7281.
Q Where is HomePlus Tauranga located?
A HomePlus Tauranga is located at 15 Newton St, Omanu, BOP 3116
Q What is the internet address for HomePlus Tauranga?
A The website (URL) for HomePlus Tauranga is: https://www.homeplus.co.nz/?utm_source=google-my-business&utm_medium=organic&utm_content=gmb%20-%20tauranga
Q What days are HomePlus Tauranga open?
A HomePlus Tauranga is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Q How is HomePlus Tauranga rated?
A HomePlus Tauranga has a 3.8 Star Rating from 10 reviewers.
Hours
Ratings and Reviews
HomePlus Tauranga
Overall Rating
Overall Rating
( 10 Reviews )Janine on Google
I have to agree with the previous review from Bruce. Our experience with Homeplus was very similar, lack of communication and rudeness led to unpleasantness and disappointment, the end result was satisfactory but getting to that stage wasnt a good experience unfortunately
Sergey on Google
Good place
Janet Edge on Google
Very helpful with their advice. Greatly appreciated.
alyssa stringfellow on Google
Super helpful up until we made the purchase of the two screen doors. The man who came over to our house to fit it was lovely and really informative however we ordered on the 18 October we were told that it should be 5 weeks from our deposit being paid. Have asked multiple times for an eta no answer. Have had no responses from my emails since Nov 2. I have responded to the email thread not starting a new email and nothing. The assumption was that Trina wasnt receiving my emails however as Im responding to an email thread that seems to be a little perplexing the woman I just spoke to on the phone said shed look in to it and call me back back I find it confusing how shell also be able to do this with out taking my name or contact details.
Cant vouch for the quality of the product as we still havent received it with zero installation date or communication in sight.
Beyond disappointing.
Bruce Partridge on Google
It's always a bit unfortunate when the staff have to defend the business but this franchisee operation is a good example of that. Staff apologies to customers when the front office muddle things. Franchises are often not indicative of the franchisors business but perhaps the two are linked. Fundamental to any successful business is good communication. Sadly, this place does not practice doing it. I get it that delays are a problem and other things get in the way (covid is a grand example) but the surviving businesses get the communication right, they add the extra effort and make sure their customers are in the loop. I don't think Homeplus fits that description and I worry they are setting themselves on a path that many other franchises have travelled, oblivion. Don't pay deposits to this place because they dont meet good business practices.
Overall Rating
Overall Rating
( 10 Reviews )Write a Review
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