Mount Medical Centre

I have been going to mount medical for years, never had an issue with customer service, my appointments have always been made easily and prescriptions done ASAP! The nurses are absolutely lovely too
May 2nd, 2023

I have been going to this doctor'spractice for years, and my family too! The receptionists however, I'm not sure what's happened. I'm reading a few reviews about them and I'm sad to say that I agree. I called today to be transfered to Repeat prescription, I can not recall who answered but she did not sound happy or anything of the sorts. No compassion. Every time I've visited my lovely doctor Gilian, they are very blunt whilst handing me my paper to say I've signed in, just nothing. Very glum environment. Don't seem happy to be there at all!
Mar 9th, 2023

Good doctors/nurses but terrible admin staff. Very rude and unwilling to help at all.
Mar 7th, 2023

Why does it come at no surprise that the only negative reviews about Mount Medical is due to their receptionists. It makes absolutely no sense that the Doctors are as wonderful as they are, fronted by rude, abrupt, in-compassionate and careless women. I have been a patient at Mount Medical for many years, as well as my family too! In ringing to make an appointment you are met with hostility and made to feel as if you are wasting their time, in having to answer your queries. Is that not a key responsibility of a receptionist? To deal with enquiries & requests? And in the medical field should there not be some compassion? Some care? Every visit over the last few months I have been made to feel an inconvenience by the reception and the rude entitlement baffles me. My family have since left the practice and I have stuck it out due to my lovely Doctor, Jess Ryan and in knowing when she isnt available the Doctors I have met are just as great, Tony Farrell is absolutely amazing and the nurses, Hannah Castle and Leone Wiggins have been truly lovely with myself and my children. I feel heartsore in my decision to leave the practice, for all the care, support and reassurance I have received, but I cannot stand for being treated like an inconvenience over and again. These women absolutely need to do better, it takes nothing to be kind, especially in the paid position you are in!
Apr 30th, 2023

Now I don't usually write reviews as I am not one to complain but over the last few months I have had the worst experiences with these new receptionists! (Specifically one in particular!) I have been enrolled in this practice since before I was even born, nearly 30 years and I used to highly recommend to all but unfortunately the standard in which it used to be run has unfortunately missed the mark. We used to have the most amazing receptionists who were always kind and caring they knew all the patients by name and always made an effort to get to know each and every patient! (Raewyn where did you go?! Please come back!) The new receptionist Karen is far from a delight, she is rude when you call to make an appointment and then rude when you turn up to your appointment, she shows no compassion and then she just sits and glares, very uncomfortable. If it wasn't for the few amazing doctors specifically Tony, Jess and Gillian I would have left a long time ago!!
Mar 1st, 2023