The Barrio Brothers Mount Maunganui

I am a regular customer of your restaurant. I just had an early Sunday dinner after 5pm, the food was amazing and service was awesome as usual. Then I checked out the bill and this man who has a round face with a beard (a cashier or manager) ruined the whole good experience. There was 50 cents on my bill, so I asked if it was a surcharge. This guy says " I don't know, it may be if you pay by credit card' and he pointed the surcharge fee to me. I explained to him that this is a Efpos card not a credit card, there shouldn't be any surcharge. Then he raised his voice and yelled to me in front of all the customers' ' I don't know why you are arguing with me". Then he turned his head back and said some words non English (in his mother language), though I cannot understand them but they sound like very bad swearing words. Unbelievably rude! Then he went checked the bill and told me that 50 cents is the bill itself not the surcharge. That's what he needs to do at the first beginning!!! Checked the dish price on the bill if any customer has question insteading of misleading them telling them that's a surcharge and rise the confusion!!! It was a very small issue and can be easily dealt with by double checking the bill and explaining to the customer what the 50 cents is. This man's bad communication skill totally ruined the whole good restaurant experience. He isnt a helpful person at all and he needs to be trained with basic customer friendly language. If he is the manager, definitely he is not the capable person to be.
Apr 22nd, 2023

You cannot go wrong with this place! Beautiful flavours, decent sized meals and good service!
May 1st, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 18th, 2023

Kid-friendliness: Great options and good portions for kids
Apr 17th, 2023

Vegetarian options: Heaps of vege options on the menu Parking: Main road parking Wheelchair accessibility: Off the main road, no steps to get inside Dietary restrictions: All tacos could be made gluten free
Apr 10th, 2023