NZ SOAP AND CANDLE

Friendly people Huge stock Love it Must visit list from Newman WA
Mar 5th, 2023

Fastest processing and shipping time ever! I have ordered from multiple candle supply shops and these guys are by far the fastest. Their products are also top quality and never a disappointment. Especially their fragrance oils . The owners are also super friendly and communication with their staff is a breeze. I'll be ordering from these guys in the future
Feb 26th, 2023

Love shopping here! Clean, tidy, helpful, friendly staff.
Jan 15th, 2023

Super disappointed in this company I have been using them for years with out any issues have always been great customer service. In early December I had an almost $700 order sent in 2 parts and half of it went missing they were helpful in the beginning but now wont even reply. Posthaste have told me they need soap and candle to actually open a query before anything further can happen. Soap and candle havent bothered to reply to my last few emails stating this nor the ones were I asked if I make a replacement order can it be shipped by a different company (not the one who lost $200 worth of a $700 order) This disappointment is the lack of communication I made contact and said I had only received part on the 5th, they contacted there rep and I was told on the 19th it was being delivered I followed up serval times then the next thing I hear back is a picture of a gps pin drop of the first part being delivered, I queried this as I wasnt sure if it was the 1st or 2nd part and even tho the second one was scanned delivered on the 5th they acknowledged it hadnt by saying on the 19th it was being delivered. While it wasnt soap and candles fault human error on posthastes during December thats expected however soap and candle have done nothing to help rectify the situation. Posthaste Palmerston North said soap and candle need to do a query as they are the customer not me. Given they wont even reply to my emails I guess that is that.
Jan 7th, 2023

Great customer service, quality products and very prompt shipping. 100% would recommend.
Dec 16th, 2022