Molyneux Jewellers

Very helpful staff,always pleasant
Mar 23rd, 2023

Walked in with a working digital watch that just needed the back to be reattached, thought they were nice enough to take a look for me, but it was returned to me with a broken LED panel. Owner was rude and refuse to accept any responsibility that it was damaged in their store. I took it to another store, they couldnt source the parts needed to fix it. Extremely heartbroken since it was a gift from my dad for many years and all the effort in being gentle with it only for it to be broken by someone else who wouldn't even apologize. - In response to the owner's reply, I'd like to put some clarifications on my own review: The watch display had no scratches when it was handed over to your staff, in your response you confirm this. The battery was replaced months before visit to your store with the watch fully operational - I still have the receipt. As you said, I only came into your store to have a look a the back of the watch, your staff attempted to fix it multiple times, even after saying you guys did not have the right equipment to do so, she still took it with her, did a short visit behind the divider wall then came back to inform me she was unable to help. I accepted that and was happy to look at other options but on the way out having a proper look at it, 30% of the display paint were scratched, and the LED numbers were partly faded. I went back to my office and asked my friend to come back with me due to my social anxieties which she tried to explain while I was overwhelmed having a good old meltdown in the middle of your store. Perhaps my crying and difficulty in breathing made it hard for you to hear the multiple times I tried to explain the damage - instead you kept denying any possibility of it happening in your store. Maybe if you had actually looked at the watch when we tried to show it to you perhaps you would have remembered it better. The LED panel was confirmed broken and irreplaceable due to the make and model of the watch by real professionals I had to visit after your store. My bad for thinking your store was a professional establishment and didn't think to question your lack of knowledge before giving my trust, and thank you for a terrible experience that will serve as a reminder of the kind of people I want to avoid.
May 19th, 2022

May 11th, 2022

Great helpful staff
May 8th, 2022

Always fabulous service and beautiful jewelry :)
Mar 31st, 2022