Merchant 1948 The Crossing

Shelley was fantastic with her customer service. Looking forward to going back for more
Sep 16th, 2022

Feb 6th, 2022

Dec 10th, 2021

Went in on Saturday and bought a pair of $300 shoes then when I got them home the heal was not glued correctly so I took them back on Sunday to swap them over. The girl was not helpful at all and was new so didn't know what to do so told me to come back on Tuesday. After a lot of guidance from me about what she could do she phoned the manager and offered me the ones off the shelf, which I didn't want. The only heal that was not glued was the left so I suggested that I just swap the left but no that couldn't happen either, so I left with my defected boots, emailed customer service, who responded with "I will let the regional manager know so that we can do better in the future" and I am left with defected $300 shoes that I had to glue with no assistance from the store and still haven't even heard from them, which is a real shame as this used to be my go to shoe store, but the quality of the shoes is dropping and the service is appalling if the manager is on her days off.
Jul 20th, 2021

Brought 3 bags and 1 pair of shoes. Great service. Love the bags, shoes will be sent out in the post. Would try not to visit the store again as it's lethal luckily my husband won't know, I'll just say they have been in the wardrobe for ages.
May 1st, 2021