Coffee Culture The Palms

FRIDAY 12PM. In the past I've ordered a takeaway 8oz triple shot flat white. Good strong coffee with no issues.... until now. This time it was awful. Firstly, served in wrong cup and when i returned it I got a really surly attitude from the young waitress offering to tip it into the takeaway cup i had ordered . Then I had to return it again due to it also being very weak. I was told it was a triple shot however tasted like a single. I did recieve another shot in it from abrupt staff(however even then it was still very weak after that). I recieved no apology but very condescendingly told to order an extra shots next time. I recieved a rude attitude/customer service from the two young staff members. Clearly no adequate training in communication skills and customer service. Won't be going again. Place was dirty too.
Apr 17th, 2023

Service : 3/5 | Atmosphere : 3/5 More
Apr 21st, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 13th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 3/5 More
Apr 10th, 2023

I generally get a mocha from a coffee shop as I can make a long black at home by myself. So when I splurge on this treat I don't mind paying when they are good, and every now and then I think I will try somewhere different at the palms mall, especialy if one of the usual coffee shops I frequent havnt given me an amazing experience in a while. And although I have never had a good coffee from this coffee culture, I thought I'd give it another go, probably been about 6 months since I tried them last and thought maybe they stopped burning the beans? Maybe their chocolate based products tasted like they had chocolate in them?? Maybe the milk wont be burnt aswell?? All I can say is never go here. The only consistency is that everything tastes burnt and bitter. And this is the second largest size for $7 ??? Barley fits in my hand, atleast muffin break give you a decent size takeaway, even their mediums are twice the size of this for the same price. But if you are gonna pay that much for such a small amount of coffee just go to bean and co! They are amazing and have never let me down, I just wish their sizes were bigger. I will not take the risk at this shop again though thats for sure.
Apr 26th, 2023