Shirley Medical Centre

Sep 20th, 2022

Reception are very rude and very passive agressive and definitely not helpful, my Dr requested to see me for an appointment when I saw her around 6weeks - 2 months ago. I called up to ask why, as I have seen my Dr so much recently and if I can get a call back from a nurse or even my Dr very quickly. The receptionist said I'm not a Dr make an appointment and find out... So I had to make an appointment to find out why I was requested for this appointment.... this is not at all professional basically telling me I need to spend more money before I find out and I'm actually very disgusted. My Dr did say medication renewals should be roughly every 3months. Iv been seeing my Dr every month - 2 months. I don't know if this is money gathering technique as iv never seen a Dr this much at any other practice my whole life. If this does continue I'll definitely be wanting the owner/ managing director to do an investigation when I make a complaint. The Dr's are actually very lovely, it's a shame how the reception the face of the business treat there patients, iv heard how they speak to people on the phone also when in the waiting room. I'm genuinely surprised with what they think is acceptable to say to patients, it's also concerning to see there are multiple complaints about reception. If this behavior continues I'll be seriously considering changing medical practices, which is very sad because the doctors are extremely helpful and supportive, my doctor genuinely cares for my health and always goes the extra step to help me. It's a shame that the reception are letting the place down.
Apr 8th, 2023

Called to book an appointment, the receptionist is very rude
Mar 16th, 2023

DISGUSTING ATTITUDE from the receptionist answering the phone. After being put straight on hold for ages (I mean 4-5minutes is a while on hold at reception..maybe short staffed?) She answered and literally said ok what do you want? .. When I asked about enrollment there she rattled off a list of names and fees which meant nothing to me as I hadn't been before and I was looking for a new gp. I went to say this but she interupted and says "shall I book you in then!?" As in hurry up.. I asked a question about coming in as a casual and she snapped that she had already explained the prices. That wasn't my question and I would feel very hesitant about trusting any business that had receptionists treating patients or potential clients like that, even if they were very busy I was just asking about availability, a list of prices isn't very helpful without context. Maybe working with customers just isn't what the doctor ordered for you.
Feb 24th, 2023

Consults are quick and to the point. Never had an issue getting an appointment same day or week.
Dec 2nd, 2022