Pascoes The Jewellers

May 1st, 2023

I just walked into Pascoes Eastgate mall. I have been buying all my jewellery from them since 2016. Today was the first time I came across this very rude staff. First of all I asked her if I could see a stretchable strap watch .when asked for rose gold she said that's all they have. Later when showed her photo she brought it from inside. Well no complains there. Wanted to buy rose gold one. Asked if strap could be adjusted ,,very rudely said no because I dont know how to do it. Rather go buy from somewhere else. Nil customer service experience...
Feb 8th, 2023

Just want to say a big thank you to symone I was looking to buy a watch and when I entered symone Ade me feel welcome and was very polite and has a very strong customer focus ,I left only to return to purchase a watch and other items as she had a trainee badge on but I will definitely go back to buy from symone again as I am in retail aswell and it's not a easy job keep up the great work symone Regards Mark
Sep 28th, 2022

Terrible customer service wont be buying my gold bangles from the East gate store
May 20th, 2022

disgraceful service. Took a necklace to this store to get assistance with unknotting a very fine chain, left the store to run errands while the storeperson was unknotting. I came back to the store and when he handed it back over to me it was shockingly obvious that it was a completely different chain! upon questioning this, his manager denied that the chain had been swapped and repeatedly lied to me. I reached out to a seperate branch in Christchurch where the regional manager got in touch with the store in which case the manager of Eastgate continued to lie about the conditions of the chain. Issue was not resolved and I was told there was nothing that could be done. Disgusting behaviour, will not be returning to any Pascoes store in the foreseeable future.
Jan 25th, 2023