USAVE Van & Truck Rentals Christchurch

I should have read the reviews Still trying to get my security bond back, keep saying it will be done tomorrow every day. Difficult to get a straight answer out of anybody, booked to hire a medium truck but only had a small truck available on the day. Whats the point of having a booking system? Would not recommend
Apr 20th, 2023

Did not have the vehicle I booked so gave us a smaller box truck & a van. Took almost an hour to sort this and it meant we had to spend twice as much on fuel due to having 2 vehicles instead of one. Was a real inconvenience. Will not be going here again.
Apr 12th, 2023

We didn't have a good start with them. My husband doesn't have any debit/credit card as per contract, but I gave him mine as the main hirer, ofcourse I couldnt drive and was heavily pregnant. They weren't considerate about our situation and they still wanted my presence there. I was already stressed and having contractions with the moving as we were running late already. But had no choice but to uber ride to their office for my presence and driver's license eventhough I wasn't the driver. We booked for 0900-1800 but because of the incident, we left at 1000 and my husband asked to return the truck at 1900 and it was ok accdg to them. Then the Truck hired stopped multiple times. We weren't given any warnings from the reception like do we have to warm it up for 30mins or what etc. We weren't truck drivers! Thank God we didn't get into an accident when it stopped in the intersection. When we tried to ring for an assistance, it was hard to reach them. They are not easy to contact with, hence, we just prayed that the truck won't stop again but it did. thank God we were safe. We returned the truck at 1830 as agreed. We paid 423nzd for the hire. But when I checked my card, it was deducted with another 35 nzd without any notification as to why????!!!!! SUCH A BAD EXPERIENCE WITH THEM! WILL NEVER HIRE FROM THEM AGAIN
Jan 29th, 2023

The truck did the job,was easy to drive,only thing that was disappointing was the aircon didn't work as when you turned the fan on the belt would scream its head off so couldn't' use,stinking hot day and no aircon
Jan 15th, 2023

The worst truck hiring company. Truck we hired was old and run down. 1 tyre burst and also had engine lights come on . USAVE happy to take money from us but you make us jump hoops to get $170 reimbursement when we had the $65 gold cover insurance for tyre and window damage. All I can say is theyre a scummy rental agency for hiring trucks wished we hadnt gone to you.
Jan 4th, 2023