FedEx TNT Ship Center

Nov 14th, 2022

Worst service
Dec 20th, 2021

Hi FedEx I would like to commend your courier customer service in Spreydon, Christchurch, New Zealand. Its great to see one of your courier drivers greeted me at the door with a huge smile and an awesome attitude. He is the epitome of what all customer service standards should strive to achieve anywhere/everywhere and should be appreciated for a job well done!!!
Jul 12th, 2021

I've pretty much gone through every stage in the process with TNT now, in a very short period. So here is my breakdown. Price: Hard to beat TNT's 10kg and 25kg large freight box rates, the economy product is incredibly good value if you are sending heavy large volumetric items overseas, or importing. Its worth getting an account for this alone. UI: Its easy to book freight compared to NZ Post ESHIP. Only comment I would make is you need to make sure you include all documentation in the consignment pack/sticky window that goes on box Communication: Emails and phones are regularly answered. If I have an issue I can actually talk to one person Insurance: I've had to make a claim, which was eventually accepted COVID: Given the situation, TNT have done well to keep freight moving compared with NZ Post and EMS.
Feb 13th, 2021

every time i call your 0800 number it does not work properly - you can never hear me you really need to improve your phone system - very frustrating!!!!!! However when I do get through the call centre people are very helpful
Dec 16th, 2020