the GARMIN specialist - Fitness New Zealand Limited

Steve is amazing! Great customer service.
Mar 24th, 2023

My garmin stopped paring with my phone. I tried trouble shooting, googling... No luck He fixed it straight away, I didn't purchase anything but he was so helpful. The puppy called Yoshi is super cute!! Worth visiting to see the puppy, and great selection of Garmin accessories highly recommended.
Feb 17th, 2023

Amazing customer service! After troubleshooting my Garmin inReach issues over the phone, Steve has helped me identify and arrange delivery for a critical component within a very small window of time. I'm grateful to be able to use my inReach again, and I'll be very glad to be a repeat customer. Outstanding support from knowledgeable people!
Feb 12th, 2023

Fantastic friendly service. Got my Forerunner 935 watch strap sorted and a new charger. Also great knowledge about relevant watches that Im interested in in the future as well. Highly recommend!
Feb 11th, 2023

Got in touch via the instant chat option online and Steve was on poor form. Not friendly at all, rude and defensive would be the polite description. I would not recommend Fitness NZ based on this experience and I will not be purchasing anything else. Edit: My concern isnt the fact I ordered the wrong band, that was absolutely on me. It was the abysmal attitude. Was great fun. Especially the email I received when this review was posted. I had zero issues with sending it back at my expense - I read that in the terms and conditions, it wasnt mentioned in the chat. Yes, a credit was kindly offered and yes, I asked if it would expire as the correct strap was not currently in stock - which is why I incorrectly ordered the wrong one and they didnt fit my watch my fault. None of the answers bothered me, I had also read that watch straps were not returnable, but was asking anyway. It was simply the poor attitude that dampened the experience. Clearly I asked one stupid question too many and caught Steve at a bad time so his replies were not as customer friendly as they could have been. Sorry that this has been blown so wildly out of proportion. Sad that Ive posted my first ever negative review.
Apr 15th, 2023