KM Surgical

This place takes advantage of people with skin problems and charges like a wound bull. Also sells there own products at super high prices. $190 for a5 minute consulte. Beware people
May 2nd, 2023

Most welcoming place iv ever been to super lovely and very knowledgeable on skin had ipl done very pleased will keep coming back
Sep 26th, 2022

Very sad experience for me and my friends. I did PRP treatment and brought in two of my friends to do the treatment as well. I understand that they promised that not for everyone it would be a success. However for all three of us there was no difference and we now have terrible hairfall. The person who did the PRP just poked here and there and not where the hair fall was we are new to it and didnt know if she was right or wrong. I came in for a three month review and she told me that there was no change and I could tell that as well. She asked me to come for a 6 month review and still no change and didnt even check on my friends as she was aware that they too didnt have any difference. Am sorry to put this review as our heart breaks spending 1500$ each. I understand if the difference is not there for me but all three of us are facing the same experience and the only option for us is to cry for spending so much. We are all so unhappy and have no idea what to do. All three of us are from different families, different blood and has no relation to one another. This clearly showed that it didnt work on all three of us and we did this at the same time too. Very unhappy on this experience. Thanks Hi You have not even booked us in for the review, you told me to wait and see for 6 months and didnt even book my friends in for the second review. You said why jump in social media so why would u have an option as review on social media ? Is it only for positive reviews or what. And I do understand that it doesnt work on an everyone but it is ridiculous when it doesnt work on all three people. This is a platform to put in our feed back and reviews isnt it ? So I have given my honest review and you dont have to respond rudely. Thanks for your service and wouldnt recommend any one for PRP
Jan 30th, 2023

As per most other reviews on here, if I could give no stars I would. I had a MINT lift plus under eye filler. One of the nurses even said the other nurse should not have done that, when she realised the filler had slipped as it had not been bolstered at top of cheek bone. The threads were uneven and had to be redone. Ive been l the with hugely puffy cheeks and sunken circles under my eyes. I spent a LOT of money and when I voiced my unhappiness to Dr Ken Macdonald, he simply said he thought I looked great and there was nothing he was going to do to fix their mistakes. The sheer arrogance. I then went to Transform and they were wonderful, and managed to rectify slightly. But it has been months of embarrassment of the way I look - and Im appalled that KM treated me so badly, and refused to own their mistakes or even offer a partial or full refund. Looking at these other reviews, I can see Im not alone in suffering an inferior service and very poor management of the results KM promote, yet were far from being acceptable quality. I feel KM have been in clear breach of the CGA and their failure to acknowledge a remedial option is enough to warn anyone or everyone who may consider entering their doors, not to. MBIE and the governing body of Cosmetic Surgery in NZ have urged me to complain, so as to make potential future customers aware. I still cant quite believe that I spent all that money and time for such poor physical results, and that KM did not hold themselves accountable. Be warned!
Dec 25th, 2022

If I could give no stars I would, I would also attach the endless texts morning of appointment of cancellation x 4 separate bookings spanning over 3-4months with no follow up from reception to apologise or create a new booking following this as I had had enough of sorting child care changing my work schedule to cater for all of these appointments I emailed the manager who condescendingly tells me after much deflecting from taking any responsibility for all these issues and how they were handled to go else where. Do not go to this clinic they will mess you around and then never follow up. I fully understand covid etc but the conduct of how you handle the process for clients is un professional. Following the managers advice I called Transform in Riccarton they have been super helpful professional and arranged for me to have a consultation the very next day. Km surgical With the amount of money each customer could potentially spend at this clinic Im shocked at how many terrible experiences Ive seen in these reviews from other potential clients seems this clinic isnt that concerned about making money. Anyways do not book here unless you want to be messed around! In response to km manager -as stated above I understood reasons for canceling my issue is with the lack of communication and process after the cancellations if I could post photos of all the receipts of txts dates & emails telling me to go to another clinic I would hope you do better to improve your customer service for other clients.
Oct 3rd, 2022