Tenancy Services - Christchurch

I spoke with the best customer service guy! His name is Eric and I'd like him to know that his help was phenomenal and very efficient! Thanks Eric and all people who make it easier to deal with problems so effectively. Your work does not go without merit and a big Thanks!!!
May 30th, 2022

Hopeless service for both the tenant and landlord in need of a serious reality check. They can't track down emails, then claim they haven't been sent them. Could cause potential conflict between the landlord and tenant through misinformation. Won't accept photos of documents, demanding scans instead. Not everyone has access to a scanner or lives in town. Besides a scan is actually optical image and both can be image or pdf files. Absolutely no understanding of or flexibility to the needs of their rural customers. Going around to get people to sign things isn't just a quick trip across town. Not straight forward for the older generation or non tech-savvy. If this was not a government organisation they would be out of business. I pity their frontline staff but resent whomever are managing this. When they finally call to address issues, presumable supervisors, they have no sympathy towards their customers. Our neighbor who was our previous landlord was quite annoyed at the way he had been treated as they had lost his application for the change of ownership which started to hold up our bond release. In fact they were implying to me that he didn't send them something, which he did as he showed it too me on the phone, talk about keeping the peace and being kind to others. I guess, to quote a New Zealand movie: "form fillers" I will admit however, that the frontline staff member I talked to was very helpful and understanding and has tried his best with the system that he has to work with. So Tenancy Services: 1) Upgrade your system/database. Anything older than 10 years old is ancient and should be in a museum. 2) Know how to handle ZIP files, some people have slow internet. 3) Publish indicative processing/wait times. Edit: A manager rang me up to apologise, stated that they are aware of some of the challenges, are in the process of addressing them and upgrading their system. Hence, I have now given them 3 stars for stepping up and taking ownership of the problem and addressing our issue.
Nov 8th, 2021

Shambolic service. Don't even offer phone support anymore.
Aug 3rd, 2021

tenancy Services do not answer phone calls - auto message hangs up on you on every occasion saying they are busy call back -I have called 16 times.
Jan 4th, 2021

Dec 4th, 2020