ACC - Christchurch Branch

Well, been on acc, even when you give them notice, they still pay late, the call centre has no idea what they are doing. My pay has been stuffed up and for the 3rd time in the last couple months have been given false information. The staff aren't trained to take calls.had one guy say theres no such thing as a call back so made me wait on the side of the road for 2.5 hours to be told the people up high can call you back, then got told by another woman last week the same thing saying its 5 to 10 workkng days and said it wasnt a thing. They lie to you and shouldn't be in there jobs
Apr 14th, 2023

Helpful
Apr 9th, 2023

I broke my foot way back in May .ACC have been fantastic .When talking to call centre really helpful and passed to the team I was needing to speak to, was helped all the way . My payments into my bank on time if my new Medical Certificate was late they where very good sorting out the missing payment in 2 days excellent .I will be on their books having had surgery for a wee while .One very Happy Customer
Dec 10th, 2022

On hold for nearly an hour....then that was the least of my concern, by the time I got to the bottom of everything I was still none the wiser? Was pawned off to Another tele operater then put on hold then wen i FINALLY spoke to a team member they emailed me a form to fill out yet agan but didnt ask if I knew how to go online to do this? Im sooooo ANGRY. My mums injury was well over a month ago shes due to come out of her cast and i need to be paid for the caregiving side of it. Sort ya staff out to communicate to us better will YOUS you just assume we are all computer literate?
Oct 14th, 2022

Oct 7th, 2022