Phone Zone South City Mall - Mobile Repairs & Computer Solutions

Apr 18th, 2023

I brought in a Samsung s10 to have the screen repaired (16th April). The repair itself is fine, quality of picture is good etc. However, since the back of the phone is required to be removed in order to fix the screen, I have stumbled into an issue. The back of the phone is no longer properly sealed (now not water-tight, I know they're not exactly fully waterproof but the gap would allow moisture in which is ofc not ideal). This was not an issue prior to having the phone repaired here. I have taken the phone back twice, 10 minutes on the 17th of April (man re-sealed the back with glue and gave it to me wrapped in rubber bands, was told to leave them on for 3 hours which I did) and my partner could peel the back off with his fingernail. Second day 18th April (today) brought it back and they had my phone for 3 hours so they could ensure it would stay sealed and not pop open again. Sadly I still have an unsealed phone, and after paying over $300 for the repair its a little annoying that this seemingly small issue is still not resolved. I dont want to go back a fourth time so will try somewhere else. Giving two stars because my screen is repaired and the customer service I received was fine, just a let down with the back of the phone.
Apr 14th, 2023

Fixed my phone twice now while I waited. Great service.
Feb 22nd, 2023

Excellent service and good price
Jan 3rd, 2023

Did a great job fixing my phone screen
Dec 10th, 2022