Forget Me Not

I had a horrible experience for just a small gift at this place. My mother went inside to buy souvenirs at this place before it closed. Just five minutes after she noticed that it was damaged. As the shop was already closed we decided to go the next day. When my mother went inside alone to get it exchanged the person was extremely rude and told her straight no without listening. This was extremely disrespectful as it was her first time buying something from the country. When I went inside and politely asked for a solution the person did not even want to listen and gave explanations that it was our fault. I can guarantee it wasnt as she did bring a lot of them and we are not sit and check each one individually. Luckily we noticed a faulty one quickly but were unlucky because of the time constraints. This was extremely disgraceful and disrespectful to treat someone who has come to New Zealand for the first time. I did not take anything back from the shop and returned the damaged item as well.
Feb 1st, 2023

Best gift shop in New Zealand! Wide selection of products at a remarkably affordable price! Prices are way cheaper than other gift shops. Staff was extremly helpfull with any questions or concerns. Best customer service I have experience in NZ.
Oct 22nd, 2022

Jackie was super sweet and nice and helped us find what we needed
Oct 19th, 2022

Friendly staff with talkative service. Generous with free gifts on some purchases. Good range of NZ style gifts/products.
Dec 10th, 2020

(Translated by Google) 2018.10.18 I came here for consumption at 17:00 pm. After paying with the card, the salesperson did not put a key ring that my son loved into the bag. When I returned to the motel, I found it was too late. I was very sorry to fly back home the next morning. (Original) 2018.10.181700motel
Sep 1st, 2018