Taurus Logistics Ltd

We moved our Ford escape from AKL to Melbourne. Initially we had issues, later this was resolved. Had to work for it. Australia branch was little slow. All good at the end.
Apr 16th, 2023

Need to change their advertising as it took over 6 weeks for my motorcycle to arrive not the 10 days on the website. Delivery date changed three times and not notified of most of the changes. Had to call and chase about delivery times and dates. Understand transit times etc change but need to be notified.
Jul 16th, 2022

I shipped my car from Sydney to Auckland. I thought it was a bit more complicated, but Taurus team mad it clear and easy. With great support from the team, the vehicle shipment to NZ was all smooth sailing. Thanks Richard and your team!
Jul 2nd, 2022

Delivered my car to Brisbane on the 7th of March 2022 as requested, estimated delivery time was 15th March 2022 to Auckland received my car on the 5th of April after continuous delays 'understandable'. No hidden fees but was charged without prior notice of $30 Aud for getting my car on a ship quicker? Quoted as (Origin - Other Charges) Still don't understand why they would charge for something without mentioning anything about it. Communication was reliable and friendly but for someone who's shipping their car for the first time here is some valuable information. Shipping costs quote are reasonably reliable but you have to consider the registration costs and arrival clearance costs at the port of your destination, basically I was quoted $2072 Aud and after receiving my car the total cost to get it came to 1975.39 Aud + 1331.16 Nz. Make sure you contact your local certifier and make reservations. After a good month of receiving my car you will get a final invoice for the customs cleaning fee which is a bit of a kick in the guts. Overall delays do happen and I am happy with the service but there are minor scratches which isn't enough to apply for insurance. The informations are on your website but if you were to state that "quote 'You want your goods shipped internationally from point A to point B without any hidden fees, costs or hassle?'" then you should make sure to inform every customer in the things that needs to be organised and inform them of the total costs including certification costs at the arriving port especially if you have offices in Nz and Aus would of been a much more "hassle free process." As I was overwhelmed at the actual costs that was needed in order to send my Mini Cooper from "A to B".
May 13th, 2022

Taurus Car Logistics NZ (Chch) was a pleasure to deal with, and tried their best to explain what to expect every step of the way while still being very clear about areas they aren't meant to advise on (car cleaning, etc. ). The nz website has also very clear guidelines and website urls for customers to refer to. However their AU office (Melb) was more challenging to deal with, with no clarity provided as to what is expected of us when the car arrives. How are we meant to know what we don't know? Calls to the Melbourne office person made us feel like we were a nuisance to deal with, which is not a pleasant experience. Have they forgotten that moving a family vehicle from one country to another is not a common occurrence for customers ? It is a stressful and uncertain experience. Even if they are not licensed to provide any advice on the subsequent AUVIS inspections, docs, then at least for god sake give us some general guidelines and refer us to the required AU government websites so we know what to do; we didn't even know where to start! It really felt like we were hand- held all the way through from the NZ side only to be ignored and left to figure things out ourselves when we were on the AU side of the process. Clearly a market (AU vs NZ) misalignment on what an international business like Taurus defines a positive customer experience to be. I hope the Country Managers are reading this.
May 4th, 2022