Fair Deal Cars Ltd T/A Auto Planet

Apr 22nd, 2023

Apr 8th, 2023

EDIT 13/12/22: After posting the initial review I received an email from Auto Planet saying that they would cover 40% of the repair costs if completed by a repairer of their choice. We appreciated this but it would have been far better had they just said this from the start rather than changing their mind only after I posted my review. By this stage we had asked our mechanic to order the part as we needed to get the car sorted and so we then had to go back to them and ask them to cancel this, this was frustrating for both them and us. The repairs have been completed and Auto Planet covered 40% of the cost as agreed which we appreciate however if they had just said this from the beginning we would not have been mucked around. We purchased a Toyota Wish from Auto Planet in June after our previous one was written off in a car accident in April. We had a pre purchase inspection complete and did our due diligence and were happy with our purchase. However, in November we had to take it to our mechanic when warning lights came on on the dashboard. It turns out that the Valvematic Module was completely shot and needed to be replaced at a cost of approximately $2000. Our mechanic said that this was very unusual and not normal for a car of its age and with low kms. We also spoke to another mechanic who agreed. We contacted Auto Planet and informed them of the situation and asked how they would help us in putting this right. They outright said no, its outside of the 3 month warranty, we are not helping. Pretty disappointing after sales service and support, we didnt expect them to pay the full amount but some contribution would have been appreciated as an act of good faith and customer service to a $10,000 customer. They sold us a vehicle that is requiring $2000 of repairs after 6 months. Sadly, I wouldnt recommend them to anyone after our experience.
Dec 22nd, 2022

Best deals in whole Christchurch, thanks kyua waqas
Dec 8th, 2022

Popped in today to look for a car, the service is friendly and there is a good range of cars. The only (major) issue is that whoever is grooming their cars is destroying the paint, it looks like the cars have been washed with a bucket of sand, every car has had its paint badly damaged by someone that has no idea at all on how to groom / polish a car. Presentation is everything when trying to sell a car. Please hire a groomer who is passionate about their job
Aug 3rd, 2022