Columbus Coffee

Fast service, but bad food, and an unsafe baby seat. 2 stars instead of 1, only because they did refund the order (albeit with a poor attitude). The cabinate food looked at least a day old; Avocados had gone brown, and sauces were drying up. So I ordered a menu item, the avocado and halloumi bruschetta + egg. A good thing was the fast service. Food arrived within 10 minutes. When food did arrive, the egg was cold and undercooked. (And im not talking about a runny yolk, which is fine, but the egg whites inside were still clear, which is not). The avocado was caked in salty seasoning, and the bread was soggy. They only had 1 baby seat, which had a wobbly broken base and a degraded velcro strap. We put our 6 month old in, and he slid down and almost out when the velcro came loose. Not safe. Returned the food after some back and forth with the chef and a rude manager who assumed we had already eaten all the food. (Wouldn't eat it if you paid me!) This place used to be good, but I'm not sure if they changed management or are trying to cut costs or what.
Apr 21st, 2023

May 1st, 2023

Highly customer unfriendly, very disappointed. Cares about the same amount for its customers as it does for the quality of its exceedingly average and way overpriced coffee. I arrived 55 minutes before closing and they were already shutting up shop, this is really just not on. I will pass on having my daily coffee here in future. One star.
Apr 29th, 2023

Sadly yet another business that thinks customer service is optional, and prioritises themselves over providing a good customer experience. Arrived at the Riccarton Mall branch at 4.59pm today when the mall closes at 6pm. Was told that it was takeaway only after 5pm and I couldn't sit down to relax with a coffee. This is complete laziness. There is no excuse for not serving sit down drinks with an hour left before closing. As with similar businesses, they have now permanently lost my custom, which is a shame because prior to this I've had a drink there at least once a week. When will NZ businesses learn that it is customers that keep them alive?
Apr 29th, 2023

Apr 27th, 2023