Novo Shoes Riccarton

Poor customer service. More concerned about getting a pair of faulty shoes returned than supplying the actual correct shoes.
Apr 16th, 2023

Need to improve customer service Walked into the store on Tuesday 28/2/ 23 with my friend who was looking for white high heels to match her wedding dress we both hi to the lady who took her time turning around from what she was doing. Looked grumpy and wasn't particularly helpful or interested in what me and my friend were looking. She seemed annoyed each time I asked her to check if they had my size in a particular style. So in the end I got 3 different shoes I wanted to try and put them all on the counter for her to check for sizes. Once again, grumpy. We decided to leave the store and go to another shop
Mar 16th, 2023

If I could give a worst rating I would. My friend and I came in this afternoon and the customer services was non-existent, no smile no welcome and the staff looked disinterested. Wow, very disappointing to say the least.
Feb 12th, 2023

Need to improve customer service big time. Walked into the store on a Friday 30/12 and said hi to the lady who took her time turning around from what she was doing. Looked grumpy and wasn't particularly helpful or interested in what I was looking for. She seemed annoyed each time I asked her to check if they had my size in a particular style. So in the end I got 3 different shoes I wanted to try and put them all on the counter for her to check for sizes. Once again grumpy. When I decided on the pair I wanted, she then appeared to be happy and chatty with a chirpy voice. What's with that?! Next time I'll go to Northland's.
Dec 25th, 2022

Went to return faulty shoes, I didnt have my receipt but I am one of their Novo members so of course my order was on the screen when Leah looked it up. She refused to refund me after talking to her manager and when I asked her to call back her manager to get further instructions she refused again. I went home and found my receipt, called the store to ask about getting a refund and another staff member Rya told me I still cant get a refund, they only give credit notes. Your staff need some serious training and knowledge of the Consumer Guarantees Act. Very disappointed they wouldnt abide by the law.
Dec 4th, 2022