162 Kings of Riccarton Motel

Apr 28th, 2023

Wouldn't recommend at all. Wish I had negative stars to rate it. Very poor guest service, no one at the reception on arrival to start off with. Booked for a ground floor room due to some disabilities but was given top floor room without contacting us at all. The room smelled very bad, pillows had no cases on, not enough bath towels in the room therefore complained and gave time at the reception to fix it. Came back in the room after four hours pillows had cases on , had enough towels in the room which I had asked for before leaving unfortunately the room still smelled unpleasant. Enquired about it at the reception and the lady says they knew about it as a few locals checked into that room few days before and had spilled water on the rugs like why so much dishonesty, you didn't have to give us that room when you knew it had problems. We asked for our money back or find us a room or a place to stay the night since they didn't have a family room available at the premises but the receptionist didn't know what she was doing, couldn't even get a hold of her manager and kept arguing onto not giving our money back but did after a long drama. We were so looking forward to staying in Christchurch and enjoying the rest of our night but had to drive back home and please if you want to have your GST receipt you can't have that because the receptionist doesn't know how to print that , like seriously the manager or owner need to provide enough staff training and not forgetting to be able to communicate in English.
Apr 3rd, 2023

Mar 13th, 2023

Feb 21st, 2023

Jan 28th, 2023