Spark Store Riccarton Mall

Apr 10th, 2023

As full disclosure, I already highly dislike Spark as a company prior to signing up for a phone plan with them, it is just that they are the only company with a wearables plan. Staff were wholely unhelpful, insisting that I must get an expensive pay monthly plan in order to get the wearables plan - which turned out to be untrue. I got the prepaid plan with the wearables plan after a long time of battling with staff, and then having to wait for them to confirm it. I then had to wait overnight as my number was transferred to the new sim. When I returned the next day, staff once again insisted I needed pay monthly, and we had to confirm it again staff then had the gall to try to upsell me to an even more expensive pay monthly plan. Staff made no checks to make sure everything was working before I left. I had issues and needed to return later that day. To the credit of the staff member, she remembered me and I didnt need to say who I was for her to pull up my details. This credit was undone when she wiped all connection settings from my phone without telling me what it was she was doing. This meant I then had to fully reset my watch. The watch was ALREADY CONNECTED TO SPARK AND WORKING so this was totally unwarranted. I now have to go through setting up my watch from scratch all over again. She also wiped all my bluetooth pairings and all my wifi connections. Staff were overall not unpleasant, but are clearly poorly trained, and seem to take a know-all attitude that assumes customers are wrong, or don't know what they are talking about, or don't know anything about how their devices work. I hate spark. The second Vodafone or anybody else comes out with a wearable plan, I will be switching.
Mar 26th, 2023

Mar 12th, 2023

My sister and I (2 old ladies!) went to spark shop riccarton to update our landline plans and get us wifi. Bevan helped us with incredible patience and knowledge. He was so helpful, if you need help ask for Bevan
Jan 30th, 2023

Helpful. Achieved phone number change over.
Jan 14th, 2023