Xclusive Property Management Christchurch

The Xclusive Team always found fantastic tenants and did an awesome job of managing the property. I would thoroughly recommend them.
Jan 31st, 2023

The team are great to deal with and I had a very good experience renting through them.
Dec 6th, 2022

Moving from Tauranga to Christchurch meant we were not available to view a property first hand. Xclusive helped us find one that met a list of criteria that we'd drawn up. The paper work was all arranged for us and signed off by email, no fuss no hassles. We arrived to find a clean home, a fresh lawn mow was arranged for us and we were set to go. Thank you Xclusive Properties, a job well done.
Nov 11th, 2022

Have been a tenant renting through Xclusive for the past year or so, and have been happy with them. Just finished the tenancy and got my entire bond back with no issues. Didnt need any maintenance done during the tenancy so I cant comment on that, but I have no complaints.
Oct 24th, 2022

As a landlord I would say youd be happy as they do regular inspections and if there is any issue they are onto the tenant instantly. However as a tenant I would not recommend Xclusive by any means. They are very hard to contact if you need them. You will find yourself leaving a lot of messages with their answering service. Be aware they are seemingly unable to compromise and made a error on my bond refund form and then rather than accepting their error pressed me to pay the figure they miscalculated. Yes there was a separate carpet cleaning invoice but like most people I just checked the bond form and sent it back and they counter signed it and the bond was paid. Only a few weeks later to contact me and say a mistake was made please pay this extra missing $67. My current new property manager said if it was them they would have accepted the mistake and not asked the tenant to pay several weeks later. I ended up getting anxiety from this. Edit: They have replied to my message above saying they replied to messages. Incorrect. They replied about half the time. Regardless of the $67 being GST or the price of a vacuum bag its irrelevant. As noted I was tenant for years paying thousands of dollars and I left the house fast so the owner could put it to market instead of waiting 3 whole months which no doubt helps them get a better sale price as the current market keeps going down. Absolutely unwilling to compromise on cleaning that I didnt agree with and no regard given to me in general looking after he house and paying 2 years of rent. I strongly suggest avoiding this agency if you are a prospective tenant.
Mar 13th, 2023