Clearwater Spouting Ltd

Positive: Professionalism, Responsiveness, Value
Jan 12th, 2023

Positive: Responsiveness
Dec 29th, 2022

Replacement spouting was done very efficiently and cheerfully. Many thanks. Allan Ford
Oct 24th, 2022

Had one of the team out to do a quote, the fellow attending was professional. The quote came within a day or two of his visit. The price was fairly expensive but my initial perception was that they were a professional company and I would receive a professional service. My booking was two months from when I gave the go ahead (understanding they were busy, no problem). Then the date was changed, then I was told the boys had another job to attend to first, so I waited. No one called, or attempted to contact us. After a follow up email to advise of my concern over the lack of any communication from the company I received several emails which indicated no contact was made because the office manager was away sick. If a business can't operate efficiently and keep customers informed, with or without your office manager then I would be deeply concerned. The final email (of several sent) was an extremely condescending reply from the manager. In summation, expensive, unprofessional and in the face of a justly unhappy customer, only made excuses and deflected. Will be looking elsewhere for a contractor that understands the value of good communication and how that is a key part of any service company.
Jul 13th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Jul 2nd, 2022