The Baby Factory

I had two interactions in this store today. The second being great the first however, absolutely awful. First interaction: I came to return a couple of items and was served by a woman with platinum blonde short hair and very dark eyebrows. I do not know her name as she did not give me a receipt (probably on purpose). When I came to return my items she berated me for not having a little plastic hook that came with the packaging. I had literally everything else and the receipt. Her demeanour was really passive aggressive and condescending.. even though I had been really apologetic for not having the little plastic hook. She just spoke to me like I was stupid and kept repeating to remember next time to bring the little plastic hook. She proceeded to issue me store credit on a gift card which was fine (until I went to use it!). While I was looking around the shop to spend the store credit she was wandering around grunting and making noises like she was really angry while putting clothes on the racks. Really bizarre and a little terrifying actually I purposely kept avoiding her. Second interaction: Once Id found some items I went back to the counter to use the store credit just issued. The lady with brunette hair that served me was super kind and the only staff in the store that asked customers if they needed help. Upon paying with the store credit, we noticed the rude staff member had loaded $2 less on the card that was owed. I can only assume this was a passive aggressive way of getting revenge for not having the little plastic hook? Anyway, I was already so drained from her bad energy that I just paid and left. I wont be coming back as long as this woman is working here Im afraid. Ill go to Kmart or postie next time. Seriously, this womans energy is so dark. I feel really sorry for her colleagues and customers that have to put up with it. She clearly does not like people. New mums are often vulnerable, exhausted and riddled with anxiety and people like this are just horrible to encounter in that state of mind. I would like the Baby Factory Papanui to acknowledge this experience and ensure no one else has to experience what I did today.
Apr 17th, 2023

Very friendly staff
Mar 30th, 2023

I have shopped here couple of time for my daughter, even my daughters first toy was from here.but from today I not going to shop or recommend others to shop at baby factory Papanui branch, because of RUDE CUSTOMER SERVICE . And the return policy its just a bunch of bogus words.
Mar 18th, 2023

3 people on staff and absolutely ignored the whole time in the store. The last time after 20 mins we just walked out, this time we just needed to find and buy a thing but wanted to see it in person. It took us looking ourselves, pulling the co sleeper out under the display and put it back. The only interaction was when they saw us waiting at the counter. Honestly, the worst customer service from a company and we will just avoid them in future.
Feb 16th, 2023

bad customer servicereally rude attitudenot willing to help at all
Jan 5th, 2023