Looksmart Alterations

Wonderful service thank you Keri!
Feb 27th, 2023

I recently took a coat in to have a sleeve shortened and they chopped the whole thing off despite very clear written instructions and a phone call to clarify. They would only refund me the cost of the alteration and not to replace the item. This was a quality woolen coat I had taken months to find second hand and is no longer available anywhere. An equivalent replacement for me will cost over $300. They would only refund what I paid for it and I had to dig out evidence of this. So basically they ruined my coat, and I had to do the running around to be reimbursed an amount that will not replace the item. Their only solution was to "make a feature" of the error by sewing it back on. I now have a sewing line through the middle of one sleeve and it's too short. Addionally they were unable to advise where or if they had a formal complaints procedure so I can only assume there isn't one. My advice is firstly not to use them but if you do, be very very clear with them when you take in something to be altered. Would not use them again no do I recommend them.
Jan 23rd, 2023

Nov 27th, 2022

Service: Coat & jacket alterations
Oct 25th, 2022

Great service
Oct 3rd, 2022