Jones Services

Poor quality repairs. No back up. No one takes responsibility for the staff. Argumentative staff. No follow up to the complaints process. *Dishwasher repair failed in under 3 months, they refused to come back to rectify their work. The reason being they cant get parts, apparently they just bent an old used part for the repair. They claim they dont have to reimburse us for the cost nor offer any form of guarantee. They mention a 3 month warranty on the invoice (which is irrelevant as we are all covered by the consumer guarantees act for services provided) but it has no substance and is of no value. At the time of writing this review it has been three weeks and no one from head office has called me to discuss this. Will update this review if there is ever any progress. **They will most likely respond to this review asking for me to email them as they want to resolve it. I have already talked to them on the phone several times with no outcome so no point emailing too. Service: Dishwasher repair
Mar 31st, 2023

Just about got run off the road by one of their vans and then completely abusef by a young man driving. Terrible look for a business with absolutely no respect or consideration for others.
Mar 23rd, 2023

I rang to get a standard spare hose fitting for a refrigerator. I was told they had thousands of spare parts and as the brand of fridge wasn't one that Jones Services services they could not help me. Its a hose , very standard The service desk lady then hung up on me. Ok, they don't want my patronage. 0 out of 10 for helpfulness and initiative and I suspect they do carry such a generic part.
Feb 14th, 2023

Positive: Professionalism, Punctuality, Responsiveness Service: Washing machine repair
Jul 21st, 2022

Positive: Punctuality, Responsiveness
Apr 6th, 2022