The Sanctuary Beach Side & Spa

Rooms: Comfy bed with great TV Noteworthy details: Very beautiful wooden home
Mar 12th, 2023

Mar 9th, 2023

Jan 6th, 2023

Aa it's name states : sanctuary. It lived up yo its name. A non intrusive quiet place to relax. Lovely porch.with tranquil water feature going. Lovely rose bush to view on the porch Carpark not suitable for tall campervans. Due to overhanging trees Proprietor Gerald offered me breakfast cereals tea and coffee. Note it's not a hotel so youget to check it yourself in. It's too easy
Dec 17th, 2022

First of all you are the one who checks your reservation at the entrance, indeed the owner is slumped in his bathrobe on the sofa with the sound of the TV on full blast (it was around 6.00 pm). No room reserved in our name. We tell the owner that we are visibly disturbing him during his TV show. He claims that he has no reservations in our name, strange since we were debited the sums for the 2 rooms and the day before we had received a message telling us that the spa was not working. He claims it's an automated message. My husband wanted to show him that we had indeed been debited for these reservations and show him the various messages indicating that our reservation had been taken into account. He never wanted to look at these messages, claiming that they were only messages sent automatically. After my husband insisted he looked for a hotel for us at triple the price and had to go back 40 mins (checked on google map) when he claimed there was only 20 mins . During this time, we also sent a message to our Airbnb rental which was 5 hours away to find out if we could arrive a day earlier, which in the meantime was accepted by the Airbnb rental. So we asked to cancel the alternative hotel. The owner made us quite a crisis about it, however at NO TIME did he apologize for everything that was happening and the fact that we had just driven 8 hours and that our reservation was given to others. In short, we have booked dozens of hotels around the world with Booking and I have never come across an owner who had nothing to do with travelers and such a lack of professionalism. I DO NOT RECOMMEND THIS HOTEL AND THIS LAMENTABLE OWNER TO ANYONE MORE INTERESTED IN HIS TELE THAN HIS CUSTOMERS
Oct 30th, 2022