Emerald Hotel Gisborne

Mar 20th, 2023

Mar 10th, 2023

Mar 3rd, 2023

My wife and I had a two day booking over a long weekend for a wedding. We flew down and when we walked into the hotel, you could smell dampness. When we got to the counter, we were told we couldn't stay due to flooding in the hotel which damaged the computers and the door lock access to the rooms. They assured us we wouldn't be charged as I hadn't given them my credit card details although they did have access to that through booking com. We managed to find somewhere else to stay at short notice and a week later discovered that the Emerald Hotel had charged my card for the two nights. The Emerald Hotel never refunded us no matter how many calls we made requesting them to do so. In the end my bank was able to do a chargeback on the credit card to get the money refunded. Theft is the only way to explain what happened to us as they had ample opportunity to refund, promptly. No apology was given.
Feb 20th, 2023

Feb 19th, 2023