BigNoise Group LTD

If I could give zero stars I would. We hired some gear for an event in Hawkes Bay. Cyclone Gabrielle hit just days before meaning we had no power, water or reception. Joy emailed me on Friday 17 February to say how we could pick up the gear. No mention of the flooding or a simple "hope you are safe". Up until this point I had not thought to let Big Noise know we wouldn't be needing it as we were focused on helping our community. There was no way of holding any event in Hawkes Bay at that time. I asked Joy if she could inform me of their cancellation policy in the hopes that they would be compassionate and give us some options. I had to follow up a week later as I got no response. Wiremu responded curtly saying we left it too late to cancel and they would have repurposed the gear for that weekend had they known. There was no way an event would have been held in Hawkes Bay 4 days after the flooding. Roads were closed and people were without the essentials. I found this to be incredibly insensitive. I tried to communicate with Big Noise once again for any options but they will not respond. They have taken our full deposit.
Apr 3rd, 2023

Service was excellent only issue went in to cancel a tinting booking asked for a credit for the deposit of $80 that was made never got a reply
Mar 11th, 2023

prompt delivery
Feb 27th, 2023

Feb 5th, 2023

awesome stoked with the purchase
Feb 3rd, 2023