Auto Super Shoppe Hastings

Apr 25th, 2023

We brought our car in for a WOF & Service. This was our 4th time using their services & in previous encounters I have had a lovely experience with one particular Mechanic Murray who has always been great to deal with. But unfortunately this time we had a terrible experiencewe were told a few minor things needed done after taking the car in for a WOF & Service & my husband gave the go ahead to get them done but failed to ask for a quote (which we will never do again! Always ask for a quote). Anyway, I budgeted roughly $400 max for WOF & service & then another $600 MAX for the extra things which was break pads changed. Nek minute My husband arrived (with a very unsettled baby) to pick up the car & we were billed $1,199!!! Was very shocked with that price unfortunately we only had $1000 in our account available & my husbands pay wasnt coming through until the next day so he asked if he could pay $1000 & come back to pay the rest of the $199 but the front desk lady refused to give him the keys & told him he MUST pay in full. Here my husband was stranded at the mechanics with a crying baby & a 3yr old that needed picking up from daycare! (We are a one car family) Plus myself who needed picking up from work & this admin lady refused to show any grace or kindness to us. We have been loyal customers in the past & have never had any issues paying previous bills that should be proof enough to trust that we would return to pay the remaining $199. We have another bank account that had funds in it but no card for it & even if we had transferred the money over to the other bank it wouldnt have shown in that account until the next day. Even after explaining ourselves there was still no budging. It was an awful feeling to have been treated like we were criminals having our car detained from us because of a $199 debt. My work colleague thankfully had the same bank as us & was present during my phone interaction with my husband at the time & was able to bail us out. But wow, what an awful position to be placed in. We will never be returning & it makes me sad to give such a poor review after some good experiences. Especially in our current climate where money is tight & expenses are rising. We are good people who work hard, Im a nurse & we are trying our best! There should be some exceptions for people especially for loyal customers. Very disappointed. Services: Air conditioning, Auto engine diagnostic, Oil change, Air & cabin filter replacement, Brakes
Feb 22nd, 2023

Services: Battery service, Transmission, Vehicle safety inspection, General repairs & maintenance, Tires, Oil change, Exhaust, Brakes
Feb 6th, 2023

Got my car serviced and got a warrant put on it The first date it was booked in I ended up getting covid so I rang them they were more than happy to re book it in the week later I super happy I told them I had certain amount of $$ and they never went over super happy with the customer service and so friendly staff
Jan 20th, 2023

Service: Auto engine diagnostic
Jan 12th, 2023