Nick Scali Furniture

Very disappointed with Nick Scali. For a brand that tries to present itself at upper-market, they clearly have no idea what it takes to run a successful business in New Zealand. The quality of the furniture itself is average for the price. But the biggest issues is with the service: - They run a delivery scam whereas they pretend to subcontract the delivery to a freight company, so they can justify not giving discounts on the service (even for very big orders). In actual facts, you find out that the people who deliver actually work for Nick Scali and out of their Auckland warehouse. - They make their customers pay for the trip of the same truck that delivers the stock to their local branch, charging a minimum and outrageous $250 per delivery. - Even at that extortive price, they will still leave you with all the packaging, that it cardboard, wooden support and most disgustingly, a completely crazy amount of polystyrene. At an age where we know better and there are eco-friendly alternative, they show absolutely no regard for their own environmental impact. - Our first delivery arrived half broken. The staff still tried to convince us to accept delivery as the furniture (massive cracks and broken legs) was 'still useable'. I kid you not. - Their dispute resolution process starts with a lot of insulting behaviour to the customer from the branch manager, who will also attempt to throw under the bus any staff member that they can sacrifice (guessing not a great place to work at either). - Once they finally agree to compensate you for the troubles they have caused, and then compounded, it will take weeks before you see any money showing on your account (4 weeks on and we're still waiting). Overall, we are extremely displeased with the whole experience and do not recommend Nick Scali to anyone looking for good furniture and customer service. There are much better alternatives from already established businesses.
Feb 18th, 2023

I had the best experience at Nick Scali Furniture, the staff was very friendly and helpful and made it super easy for me to choose a couch for the best price!
Mar 28th, 2023

Great quality products, Amazing service. The best customer service Ive had anywhere! Great competitive pricing. Highly recommend
Mar 14th, 2023

Worst service and customer care I have ever experienced. The furniture itself is passable in quality, but prices are still high. Not happy at all and do not recommend. Stay away. New pricey furniture should at least come without a massive headache.
Feb 27th, 2023

I never buy from this store again, firstly because they sell products with supposedly quality service, however, that's not what happened to me, I went to the store to buy the product, made sure the color was exactly what I wanted and said more at once, I'll be out of NZ for a month so any questions you have please contact me via email, in addition to not doing this they delayed my order (big problem is that on the day of purchase the seller told me that the sofa it would be at my house in 12-14 weeks i was never informed of two weeks for delivery, i only found out when i went to the store to ask where my order was an employee informed me) and after more than 3 months waiting for, the store manager to come in in contact to tell me that the freight will be longer, contesting it, in addition to being rude, he said that it was my fault for not answering them, that I had not even signed the papers (which I was never asked to do) as if it was my fault the disorganization of the store was mine, now I'm without a sofa with almost nine months pregnant waiting for them to do their job and still having to put up with a terrible management that does not work in favor of the customers, so if you are thinking of buying in this store I suggest you buy on the competitor, you will have less problems
Mar 24th, 2023