The Manse - Luxury Lodge - Hawkes Bay

Chamber Rating
-
Peter Sweeney
Jun 21st, 2020 -
Heather Sabatier
Mar 3rd, 2023 -
Carla Hitchens
Oct 18th, 2022 -
Alli Smith
Jun 5th, 2022 -
David Morgan
Feb 8th, 2022
Contact Info
- (646) 874-9625
Questions & Answers
Q What is the phone number for The Manse - Luxury Lodge - Hawkes Bay?
A The phone number for The Manse - Luxury Lodge - Hawkes Bay is: (646) 874-9625.
Q Where is The Manse - Luxury Lodge - Hawkes Bay located?
A The Manse - Luxury Lodge - Hawkes Bay is located at 3519 State Hwy 50, Blackburn, HKB 4171
Q What is the internet address for The Manse - Luxury Lodge - Hawkes Bay?
A The website (URL) for The Manse - Luxury Lodge - Hawkes Bay is: http://www.themanse.co.nz/
Q How is The Manse - Luxury Lodge - Hawkes Bay rated?
A The Manse - Luxury Lodge - Hawkes Bay has a 5.0 Star Rating from 11 reviewers.
Ratings and Reviews
The Manse - Luxury Lodge - Hawkes Bay
Overall Rating
Overall Rating
( 11 Reviews )
Heather Sabatier on Google
The short story is that Cyclone Gabrielle hit the night before our arrival. We had booked and prepaid to stay for three nights. Upon arrival there was no power, no running water, no telephone service, no internet, and their driveway had turned into a rushing river and could not be driven on. None of this was their fault. It was a natural disaster after all, but they assured us of a good stay so we checked in. We pitched in and helped throughout the night hauling buckets of water to wash dishes and fill the toilets. We even drove their other guests around because their car was stuck at the top of the impassable driveway and they couldn't get out. By the next morning when there were still none of the basics (no power, no running water, no hot water, etc etc) and everything in the area was closed and cancelled, we talked it over with them and decided it was best for us to leave the area.
After we left they told our travel agent that they would not refund us for the two nights we didnt stay. It was shocking to say the least. Our travel agent reached out to them multiple times, as did we. Finally they gave us a partial refund for the one night we stayed because it wasn't a five star experience, but kept the full $2600 for the other two nights. We wrote them a long letter but they never responded.
I dont usually post on the internet, and certainly have never posted anything negative before this, but I cant let someone else get taken by this couple. Do not stay at The Manse. There are many, many lovely homes and hosts in NZ. This is not one of them. (Try the Breckenridge Lodge in Napier.)

Carla Hitchens on Google

Alli Smith on Google

David Morgan on Google

Peter Sweeney on Google
If you have got so far as reading this review then stop messing around and book, because you won't regret it.
We have been once, for 3 nights. We will be back (soon) and we recommend The Manse to our friends.
I am not going to write a long review. However I will say the hospitality is the best I have had the pleasure to enjoy. The cuisine is second to none. The accommodation is first class. I can't wait to go back.
Overall Rating
Overall Rating
( 11 Reviews )Write a Review
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