Hawke's Bay Banking Services

Awesome service and longer hours than anywhere else. Thanks heaps to a great team at Flaxmere.

A NZ owned Bank. You feel like a real valued customer each time you either go into the Bank, or phone them.They definitely go the extra mile.

Very detailed explanations required and given. A rainy day, and welcomed at the door by Security with a warm smile and clear directions on the two visits I made. Partly p ... more

Excellent place to place an ATM, use this all the time. Thanks

I would like to say Helen and Anishea from napier are my go to my banking needs Always there to help and if I ring they have always explained it to me and go out if t ... more

Very friendly supportive team

We just had the best service from the young man at the counter this afternoon. Thank you for making life easy. We forgot to ask his name. He is very friendly, thoughtful, ... more

Fantastic courteous staff.!

Hastings Manager and staff are always polite and very helpfull

Talked to a lady on the phone today. Amazing services from the lady at the Napier branch (Monana?) forgive me if I am wrong. Very happy customer!

Terrible customer service. Loyal business customer for many many years! I stood waiting 30mis at the teller counter to be served. I understood they were busy and like ... more

First time here couldn't find the building at first..

Only open for a 3 hour period once a week during lockdown and beyond. Leaves customers with no options if unable to go during that time, Hastings Kiwibank also the same. ... more

Big room, helpful staff, double entrance, for security?

No ac and branch close 1.25 hours for lunch (11-1215) when I had business to do here. Nope, never mind

Hi there. Please consider updating your hours on your website and communicating this with your comms staff when you close early. I had called twice today to make sure I c ... more

Go woke, go broke. Off to TSB like amny others. NZ owned and unwoke.

The staff were very helpful and friendly.

Bad service

I just opened up a new account. I was served by Stephanie Rowell. She was amazing on details. It was quck and meaningful service. It was the best banking service in last ... more

Great customer service, efficient service delivery and customised services to suit all needs.

Friday 24th Feb. Having check online the opening hours I went to the bank to complete a counter transaction. I had to enter the lobby before I read that the branch was cl ... more