Golden Spring

My personal service was shocking and il never return. Accidentally dropped my container of Chinese as i was filling up, slid my container across the bench and it fell off. They tried to make me keep the container of food that fell on the floor as they were shocked when I asked for a replacement. I do however understand they didnt have to replace. They offered me a smaller container for half price, I declined as I had just paid full price for a large and didn't want to pay again. The wife and husband were both telling me it's my fault it's my mistake why should they pay for it. Which, yes in some what way i understand . They ended up ringing the cops. I sat down and proceeded to listen to the wife exaggerate about the situation. Claiming to have cameras and to come check them cos yes I did accidentally drop my container of food which I never once said I didn't. I was hoping they would come down and check. She was explaining to them she offered half price for a refill and I wouldn't take it. I'm unsure why she rung them as I wasn't aggressive at all. When I spoke to cops on phone they were basically confused as to why they were called cos I said I don't mind leaving if I don't get a replacement as they are entitled to not replace. They didnt give me the chance to even leave before they decided to call the cops on me. I was of no threat and never was I was hoping cops would come check the cameras. I ended up leaving and going to KIPPERS WEST where they offered me the rest of the smorgasbord for $25. I told them of my experience and they were shocked saying they would have replaced the container. I ended up back there as I thought I had left my phone behind when I went back the wife had a change of tune trying to give me a container for replacement free of charge. I didn't accept it. I guess maybe she felt guilty for the unnecessary drama. The husband was still saying why should they pay for my mistake. I will never be returning and will continue to spread my experience as the service thru it all was REALLY BAD In reply to your response I apologized first and tried to help clean my mess like you said there are cameras there and cameras don't lie and yes other customers seen your lack of customer service as i wasnt showing any signs of aggression u called the cops bcos i wouldnt buy another container to replace the one that had slipped off. And large/not large i still paid $17 for something i never got. U wasted the cops time that's why they never showed up aye lol. And I didn't overfill as the lid clicked on quite perfectly after you tried to give me the food that fell on the ground. Check your cameras, remember that? Poor, poor service. Most of your reviews are poor it's not just me. Will still be telling everyone about this experience
Mar 14th, 2023

Horrible experience Please dont waste your time and money Not recommended
Apr 23rd, 2023

Recommended dishes Sweet & Sour Chicken Dietary restrictions accommodated Not sure More
Apr 19th, 2023

Spent almost $300 for the "all you can eat" buffet for my family (3 adults, 3 kids). We were celebrating ours twins birthdays. All the staff came out to stare at us as we got out of our cars. The food wasn't all the greatest, there was no milk to go with the hot drinks, free water. Asked if they had anything sweet to finish our dinner off. We got bite-sized goofy cake pieces and frozen bite-sized cheesecakes. They were possibly the highlight of it all to be very honest. I would have rather gone to kippers to get takeaways and brought our own whole goofy slab for a fraction of the price....
Apr 16th, 2023

Food : 4/5 | Service : 4/5 | Atmosphere : 4/5 Parking space Plenty of parking Parking options Free parking lot More
Apr 2nd, 2023