Onekawa, HKB Banking Services

A NZ owned Bank. You feel like a real valued customer each time you either go into the Bank, or phone them.They definitely go the extra mile.

I would like to say Helen and Anishea from napier are my go to my banking needs Always there to help and if I ring they have always explained it to me and go out if t ... more

Talked to a lady on the phone today. Amazing services from the lady at the Napier branch (Monana?) forgive me if I am wrong. Very happy customer!

Terrible customer service. Loyal business customer for many many years! I stood waiting 30mis at the teller counter to be served. I understood they were busy and like ... more

Only open for a 3 hour period once a week during lockdown and beyond. Leaves customers with no options if unable to go during that time, Hastings Kiwibank also the same. ... more

Go woke, go broke. Off to TSB like amny others. NZ owned and unwoke.

The staff were very helpful and friendly.

I just opened up a new account. I was served by Stephanie Rowell. She was amazing on details. It was quck and meaningful service. It was the best banking service in last ... more