Gourmet Direct - Speciality Butcher

Very disappointed. Poor customer service and there is no communication regarding how invoicing and payment works when speaking and dealing with their customer services team. Would not recommend as there are much better services like this one out there. Shop around!
Dec 28th, 2022

Dec 25th, 2022

For the second time we have been over charged for an order. We have been charged three times for one order! $300 for a $100 order! We tolerated the order cancellations and changes to our orders as it was a reflection of staff absence etc but to be charged three times for one order has caused difficulties!
Dec 7th, 2022

I have used Gourmet Direct 4 times over the 6 years. I am not a "caterer or restaurateur" just someone who likes quality meat and an easy life :) I use them when I want a bulk order of different meats for an upcoming event such as Christmas or a Party. I like that I can go online and am presented with a huge range of options of different meats, different sizes and different quality options. Website is very user friendly I find their prices are very comparable when you consider they are fresh and of high quality and when I factor in that I DID not have to drive around multiple butchers or retailers to source what I wanted. Due to the perishable nature of the products, before I place my order, I call them to discuss delivery so we can agree what best suits me. They are based near Napier but don't let that deter you as I live in Auckland.... Their operating hours are such that they are readily available and have sound logistic delivery processes in place. Orders are always delivered on the day we agreed and the product is packed suitably, arriving cool and in good condition. As for the meat quality..?? superb. Will continue to use their service ongoing..
Dec 20th, 2022

Poor service. Waited more than a week to receive a product. Had to contact them three times. On two occasions order did not arrive on time it was promised. We waited entire day at home waiting for both days. When the order finally arrived it was not the product we ordered. We ordered a provenance lamb but received a different lamb. When we called they stated that it was out of stock. No apologies at all, just thinking we would accept any product as an alternative is absolutely poor. Should they have informed us prior, we would have ordered it when the stock was available.
Feb 7th, 2022