Custom Care Nursing Ltd

Custom Care nursing have gone above and beyond to accomodate me. I have had serious back prolapses that require surgery and a major bowel surgery stemming from my back injury. Our carer has been an essential part to my recovery and has become apart of the family. I have three young children who I cant take care of without the help of a carer and she has become my angel. The kids (aged 4,8 and 10) love her and I trust her with my life and theirs at this point. She truly is the most compassionate and well trained carer I've ever had. I had to change agencies a few times before I hit GOLD standard and Im so glad I did. Thank you Custom Care nursing for providing us with our angel.
Jun 26th, 2022

My husband is a Northland-based client and we have found Custom Care Nursing to be extremely unreliable with returning calls with no co-ordination whatsoever unless there is a phone call prompted by my husband, which sometimes is replied to. Needed prompting to begin the cares, four days after leaving hospital. In the end he had to ring ACC to sort out. A week and a half after cares began, no-one turned up so he phoned, to be told there was no funding, so rang ACC who confirmed the funding had been provided. No schedule was provided so we were unaware when carers were turning up so were house-bound and unable to attend appointments waiting for someone to turn up (or not). At this point he needed to remove a sling after shoulder surgery before showering to do basic stretches to prevent his shoulder seizing, affecting his recovery. Thankfully for a lovely caregiver, who also prompted them for answers and provided him with the schedules she had as time went on. Was promised schedule would be sent through multiple times and is still waiting. He requested cares between 9 and 11 daily - the first couple of weeks there were only two showers in that time frame, the rest were at the end of the day. We have a quadriplegic daughter and have dealt with care companies for years, so we realise how unreliable they can be but at least other care companies return your calls - this would be the worst company we have ever come across - would not recommend to anyone. Once again today no-one has turned up, no response to my message this morning, unable to take his call when he phoned this afternoon, so had to ring the call centre and request to speak to a manager. He was told the manager would ring him back, which hasn't happened and now the co-ordinator has finally contacted him with a schedule following his complaint, but it's too late as he has had an incident attempting to shower himself. He has already requested all funding to be pulled from this company and is awaiting a response from ACC, and an audit. If I was the owner of this company, I would be disgusted in the care provided.
Jun 24th, 2022

Poor driving decisions including tailgating 3+ cars at high speeds, wouldnt trust this particular woman with any patient with decision making skills like that.
Apr 15th, 2022

Unreliable don't turn up and don't call to say no one is coming
May 25th, 2021

Thanks for the great support your team provided while I recovered from my injury. Your staff were friendly and helpful and went the extra mile to provide the support required. I highly recommend your company.
Apr 15th, 2021