NOW Broadband

Have never had an issue with NOWNZ what would be really helpful for paying bills etc is if NOWNZ actually got a mobile app like most other internet companies have it can make things a little easier for some people. Apart from that I'm really happy with customer service and any enquiries I've made with them.
Apr 11th, 2023

Requested over the phone to cut off my internet on the 2nd of Feb 2023. There was no explanation of what time the internet would be finished so, expected at midnight or late afternoon during the business closure hour. However, it got cut off at 9.45 am. I asked NOWNZ, and they confirmed your internet is now finished. So I had to pay extra to get internet on the last day to work from home. I was fine until I got another message from NOWNZ saying I will be invoiced up until the 2nd of Feb. I emailed them and asked if you are charging for a full day fee when you cut off at 9.45 am, and they said that is their policy. I am okay with paying this last-day fee of $3 or $4 as I was delighted with your service for a year, but the way they disconnected my internet without notice makes me very disappointed. talk to them about finishing day/time if your new internet provider starts on the following day.
Mar 2nd, 2023

Friendly, helpful and amazing customer service provided by NOW broadband! Have been with them for almost two years with no hassles or problems whatsoever! Definitely recommend to anyone wanting the best service
Feb 28th, 2023

Nice premises (now has a re-oiled and polished wood floor area in the foyer)... After a long and stressful day, it was a very pleasant experience to talk with the man looking after the reception desk (and working on tech gear at the same time). He answered my tech question regarding answering ring times on land lines and willingly discussed adsl/vdsl/fibre modem/router device availability. A nice way to end the day on a positive note. Same man was there for me again. We discussed fibre options and decided to get a new ADSL2+ capable router. Again a long day. Took roughly 1 hour to get from Hastings to Napier due to traffic congestion after cyclone Gabrielle. I arrived just before 5:00pm and we still talked for 20 minutes before I realised the time and let him go home. Another reason why NOW is the best.
Feb 13th, 2023

Recent bout of Covid meant I was isolating at home and required to contact a number of people by phone for ease of use I used the landline$90 for 29 calls majority of which would have been very short duration . Time to change providers
Jan 19th, 2023