hawkes bay security limited

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Aug 22nd, 2022

Unprofessional, technically incompetent and dishonest. Phoned and emailed numerous times without any response or action, and each time someone had 'forgotten' to pass on the message. When we sent our unit and pagers down for replacement and re-coding of the pagers they 'sat on Greg's desk for weeks because no one knew where they came from'. Finally returned the unit and two new pagers which we paid $487 for ... but they only worked one at a time. Had to send everything back, costing us >$50. Finally had a working system more than 5 months after starting the process. Then suddenly received a rude and angry email demanding payment for another $95 for re-coding the pagers again after they had failed to re-code them correctly the first time. This invoice was never sent, nor was there any reminder before the aggressive demands. When questioned, he gave the excuse that a fuse needed to be replaced for the coding to work ... but the unit worked alone, and with one pager at a time so I can't imagine how a simple electric fuse in the unit makes one pager work and not the other. There must be a faster, more professional, more competent and more honest company out there - don't use these guys!
Mar 11th, 2020

Hawkes Bay Security were amazing. They installed a security system and CCTV cameras for our home and business. Greg and his team were friendly, efficient and professional and completely put us at ease with our security solutions. We definitely recommend this company to anyone who wants honesty and integrity and can't recommend them enough. Thank you Hawkes Bay Security.
Nov 28th, 2019

Can't say enough good things about HB Security. They installed a security system in our home and from our first communication to installation the process was friendly and competent. Finally we have peace of mind. Highly recommend this company.
Jul 1st, 2019

Mar 4th, 2019