VTNZ Napier

Jan 15th, 2023

Top notch servives
Jan 6th, 2023

Thanks for the office service Appreciated
Dec 18th, 2022

Reception lady unprofessional not recommended for customer service Mechanic man team good service thumb up for your looking after ours car
Nov 13th, 2022

Booked my exam for a specific date before my license is about to expire, but came to the site on the day and was told about the exam being rebooked. Despite not being informed via email or text, I asked when was the new schedule. The person at the desk took my license and gather the required information. When I was told about the new date (a day after my license will expire), I asked if there will be complications, I was assured that there is no complications as the rebook went fine. Moving to the date of the exam, came in 30 mins early just to be sure that there is no issue, I announced that I have arrived from the exam. I was told that, yes, you are good, please sit down and wait. After waiting, I was called by Rebekah and she said that she will be the instructor. I tried to shake her hands, but she said she was carrying a lot (an iPad) while still chewing some food and talking. Took the iPad and keyed in the information she was asking for when she told me that we can't go through the test because my license has expired. I detailed to her what happened and what was communicated. During the discussion, Rebekah commented: "Well, yeah, you had 5 years to do it" in a rude manner while rolling her eyes. I don't understand why an instructor, who should be the person to help you out and make you feel comfortable, at ease, and that you are in safe hands, should say such a comment when a person is disoriented, confused, and not sure what to do. Did she ever think of the many possibilities for why that person took that long to sit the exam? Anyway, did not want to ruin my day further, so I asked what were the next steps. I was told to renew my passport and then come back for the exam. I specifically asked if the exam I was not able to take that day will be rebooked and that I don't have to pay again. I was told that: "Yes, you should be able to rebook once you have renewed your license.". I went home frustrated about the poor communication and handling of the schedule when I saw an email that I failed the exam. Which means I will need to pay again to sit for my exam.
Jan 21st, 2023