Napier CourierPost Depot

Terrible slow service, an overnight package took 5 days to deliver to countdown as a drop off point, courier then responded that the business at the delivery address was closed. Rang for update, told we'd hear back by the end of the day, nothing. Asked for package to be collected from depot but they then proceeded to deliver it to countdown instead so redirection ignored.
Feb 2nd, 2023

My parcel has been sitting on their shelf for 6 days now, waiting for courier!! I go there in person with ID, tracking number, proof of purchase, etc., but I am denied my parcel, which I paid for and belongs to me! Beyond ridiculous!! Still waiting for it!
Dec 14th, 2022

Asked nicely to get a parcel that was sent to the wrong address by supplier retrieved and sent back to the PBT depot. they ignored the email from PBT and delivered the parcel to the wrong address anyway. customer service werent helpful over the phone either.
Oct 4th, 2022

Jul 10th, 2022

Jun 22nd, 2022