Eko Nrg Solutions

If I could put zero stars I would. I would avoid Tony and his company at all costs. I engaged EKO NRG 2 years ago to insulate my property in Palmerston North. I later had the property assessed and the insulation was found to be poorly installed and therefore non compliant. The ceiling insulation fluff wasn't thick enough as originally expected, and the underfloor insulation had multiple faults including being stapled to the floorboards instead of joists, hanging down in areas (only half attached) and sections missing that could be reached. In addition, it was identified that there was unused insulation materials stuffed under the house (not installed at all, though I suspect I paid for) and wrapped around a broken storm water pipe, which had been damaged (presumably during the install - who else would wrap insulation material around it??). So not only did they not do the job right, its highly likely they broke a pipe and covered it up. They also didn't remove the old foil insulation, which was scrunched up and left under the house (even though I paid for removal). When I approached Tony (owner) regarding these issues he was defensive and annoyed. He eventually ended up coming back to top up the ceiling insulation and fix the faults with the underfloor insulation, but he wasn't happy about it. He also gave me the wrong date for the fix job and I drove from Kapiti Coast to Palmy to be there only to ring him and be told 'I told you in the email it was tomorrow'. I checked my emails and he had told me the wrong day - I hadn't turned up on the wrong day. He kept saying that the repair work was at 'his great expense' like it was my fault or he was losing out somehow, either way he was very annoyed. My perspective is that he was just finishing the job that I had already paid for. He was consistently grumpy to deal with and clearly customer experience is not high on his priority list. One time he told me that while he was talking to me his lunch was going cold and that he'd rather be eating that than talking to me. When I asked him to pay the plumbing bill to fix the broken pipe (which there was no other logical rationale for it being broken other than his instal team breaking it) he refused and said his team was honest and wouldn't lie about breaking it. This is the same team that did a dodgy install and didn't remove waste materials (so I ask you how trustworthy are they?). I just wouldn't bother with EKO NRG. It was a poor experience end to end. Too much hassle and angst. I know that owning your own business is hard work and can be stressful, but thats what you've signed up for and customers deserve better.
Aug 18th, 2021

I'm under the impression these guys are now out of business... Pretty awful communications regardless
Jan 22nd, 2023

Had Eko Nrg quote reto fit insulation, found the communication quick and easy to understand, Booked in and arrived on time. competition of installation was to my expectation. would recommend to anyone wanting blow in insulation. thanks Tony & Ricardo
May 5th, 2022

Do not use these guys. Blown insulation is the worst and is in one side of my ceiling after saying this wont happen. scammers
Apr 2nd, 2022

Disappointed with the quality of ceiling insulation. These guys have cut lots of corners and skimped on the amount of product used. Plenty of email replies but unable to provide what I really wanted, which was a 'breakdown of costs' on the invoice. I estimate that I was supplied with $1200 worth of product, which took 2 guys, 3 hours to 'install'. The total bill was $2500. I think I paid far too much. I would have been happy if they had spent the whole day putting it down properly (what I thought I was paying for).
Aug 23rd, 2021