Eileen Mary Age Care

Catastrophic Failures - Mum was sent to the Eileen Mary Aged Care Facility from Palmerston North Hospital so that she could be assessed for extra home support before returning to our home where she had lived for nearly 5 years. There were no beds available closer to home, we were nearly two hours away but there was no more local option. Mum was at the facility for a month. The issues below have been raised with the facility and an apology and promise to do better has been received about the loss of jewelry and signing of agreement - nothing about the process around letting family know of residents well being. If you are sending your loved one here - please be vigilant - here's our experience. Mum was actively dying for 3 days - we were only rung and told about this 4 hours before she passed. Mum's jewelry, apparently thrown away in the rubbish after being taken by staff for safe keeping. Staff felt that it was ok to let a 94 year old, late stage dementia patient sign their own care agreement - despite knowing she was under a EPOA. Quality of care - Mum died of sepsis in pain - How can such a large organisation running 4 rest homes not have systems in place to safeguard residents.
Jan 19th, 2023

Nov 14th, 2022

Aug 20th, 2022

Excellent
Feb 21st, 2022

Oct 14th, 2021