Te Waiora Your Community Health Service

Apr 13th, 2023

Hire more reception staff so the phones can actually get answered
Sep 14th, 2022

I cannot fault this medical centre on anything even though they are terribly short staffed. Called 8.30 yesterday and left a message, nurse returned my call at 9.10am. I had a phone consult wth a doctor at 11.20. Even wth covid in town they go above and beyond but PLEEEASE update your website. Dr James Robinson left months ago!
Jun 12th, 2022

Apr 12th, 2022

Trying to get a human to pick up, when phoning in, is like pulling hens teeth - so frustrating. I did query this one time and was told they have 6000 patients and it is impossible for them to answer every call. I have on occasion phoned right on the dot of their opening time - so I do not anticipate 6000 patients would be calling all at once and I am guessing some of those patients would be babies and children. I have read back a few years on some of their reviews, up to 3-4 years ago and people were complaining about the same thing all the way back then! To be fair - COVID hit last year, so one may be a tad forgiving, at least over the last 21 months (as at March 2020 or thereabouts to Dec 2021). The stress on the health sector has thus been horrendous to say the least which I am guessing may have compounded any existing issues within the practice (that is just a guess on my part - so unsubstantiated). Just over six months ago I wrote a letter of complaint dated 1st June 2021, which I had hand delivered over the counter at Te Waiora. On another occasion I saw the person the letter would have been given to and asked if she had received it - she said yes and they are working on it BUT; still no reply to my letter and still no reassurance of the failure in their computer call-up system having been fixed. I did not end up following up re a reply to my letter, simply because COVID had hit and the issues facing the country took precedence at that time. I had had the wherewithal to follow-up because I come from and work in the health arena; but there are many of our people who do not and who may not feel confident enough to question and challenge consequently may let things slide and not present for their screening. With all that being said, good work should not go unnoticed so thank you to the reception staff at Te Waiora - those of you who offer a smile when a sick person enters through those double glass doors - who speak with kindness no matter how frustrated you may get with tetchy patients, acknowledging you have a screen staring back at you that requires your attention to do what is required as part of your role. To the nurses and doctors who work under strict time constraints (I could go on). I will put up a couple of photos of my letter of complaint because there is alot in that letter I feel may articulate the sentiments of others. Noho ora mai - may you all strive for wellness and most of all, stay safe.
Feb 24th, 2022