Waste Management

Worst of the worst. They have no competitors for a long time thats why they di not care. -5 stars is probably what the business is deserved. Customer service is unreal. Never ever pick up the phone. They will never call back. Then try email. Thanks god they reply a month later. Then take another month to reply. We are done with you. Close the account which also take a month for a single response. JJ waste is the way to go. New in town but super solid. I use them now. They really look after us like the way it is supposed to be.
Feb 4th, 2023

I have been trying to contact them for the last couple of days about my bin pick up not getting emptied. The bin was not emptied on the 30/12/2022 and the 6/01/2023. I have email and left online enquiry have not got back to me. PayAsUGO for Household bin weekly pick up. 2 weeks it's been now and know one is getting back to me
Jan 23rd, 2023

Absolutely shocking customer service. We have been with them for 15 years but this last year has been awful. They dont pick up the bins at the times we have been told, it is hit or miss when the truck actually picks up our bin. Customer service was rude and lied to us when I rang to see why it had not been picked up again. Apparently they think we should pay them for nothing. Service: Trash removal & disposal
Jan 10th, 2023

Appalling approach to customer service when dealing with a unique situation. Happy to take your $$ but not willing to be flexible in approach. Arrogant and dismissive when trying to explain the situation to them. Asked to speak to a manager and they miraculously couldn't get through to one. There refusal to help out and be flexible has the potential to cost us 10s of thousands of dollars. If you have a need for a skip bin or a flexi bin, DO NOT use Waste Management. Service: Trash removal & disposal
Dec 19th, 2022

We were in overseas for a year due to covid. It is shocking that our waste collection service was stopped when we came back although we have paid all the fee. Well done waste management. We would never come back to you due your unreliable service.
Nov 4th, 2022