Te Mahia Bay Resort

Apr 19th, 2023

Very bad. I called up to move my booking dates as we could not get to the resort due to ferry cancelation. I was told that I could not have my booking moved. I asked if I could then cancel and get a refund and was refused a refund, not even a half or quarter refund due to only giving 2 days notice but the reason for this was the ferry problems from wellington to picton. I'm very sad that no compassion was given at all. The water taxi that I booked with gave me a full refund. I will definitely recommend the water taxi (kenepuru water taxi ) they were very understanding and compassionate. To reply to owners comment- It was extenuating circumstances that there is no way to know the ferries would not run and it's put a dampner on a family holiday some of whom came from South Africa. If you turning people away then there would be a likelihood that you would get a last minute booking which intern gives a double dipping.
Apr 12th, 2023

Mar 31st, 2023

Recently I had the pleasure of staying at Te Mahia Bay Resort again. As always Trevor and Jann welcomed me and nothing was too much trouble. With the roads being as treacherous as they are water taxi is the only safe way in for non locals . Booking well in advance and liaising with water taxi owner meant sharing costs with other travellers to other sounds destinations. Thoroughly enjoyed my unexpected tiki tour. This resort is a real gem and its owners and keen young staff are magic. Thank you.
Mar 26th, 2023

Mar 19th, 2023